Shipping  & Returns Policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

SHIPPING:

Domestic Shipping Rates 

Flat rate shipping: 

Gauteng:

• We offer R50 flat rate shipping throughout Gauteng. 
• Free Shipping for orders over R400 in Gauteng. 
•  

Rest of South Africa:

• We offer R100 flat rate shipping throughout South Africa (excluding Gauteng) 
• Free Shipping for orders over R400 throughout South Africa. 

Local Click & Collect (Gauteng Only) 

• Free Click & Collect Option from Royal Retreat at Royal Jhb golf club, 1 Fairway Ave, Linksfield North. 

You can skip the shipping fees with free local pickup at . After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 2 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are between 9am to 5pm Monday to Friday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at info@everymove.co.za with your name and order number, and we will look into it for you.

Track your deliveries by clicking HERE

Refunds, returns, and exchanges:

We accept returns up to 10 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@everymove.co.za with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at info@everymove.co.za.